Get all tags

Overview

Retrieve all tags configured for your organization. This endpoint returns tag IDs, names, types, and visual properties that you can use for contact tagging, filtering, and organization. This is an essential endpoint for building tag selection interfaces and getting the tag IDs needed for the tag update endpoints.

Use Cases

Tag Selection UI: Populate dropdowns or multi-select components with available tags
Get Tag IDs: Find tag IDs for use with update/assignment endpoints
Tag Management: Display all tags in admin interfaces
Filtering Options: Build dynamic filters for contacts based on available tags
Integration Sync: Sync tag definitions with external systems
Tag Validation: Verify tag IDs before attempting to assign them

Authentication

This endpoint requires authentication using an API key. Include your API key in the request header:

x-api-key: your_api_key_here

Response Structure

Returns an array of tag objects:

Field	Type	Description
`id`	number	Unique numeric identifier for the tag
`value`	string	Tag name/label (e.g., “vip-customer”)
`variant`	string	Color variant for UI display
`entity_type`	string	Tag type: “CONTACT” or “TICKET”
`created_at`	string (ISO)	Timestamp when the tag was created
`client_id`	string (UUID)	Your organization ID
`integration_token_id`	string \| null	CRM integration token ID (if synced)
`integration_provider`	string \| null	CRM provider name (if synced)
`integration_external_id`	string \| null	External CRM tag ID (if synced)

Example Request

curl --request GET \
  'https://api.vambe.ai/api/public/tags' \
  --header 'x-api-key: your_api_key_here'

Example Response

[
  {
    "id": 1,
    "value": "vip-customer",
    "variant": "amber",
    "entity_type": "CONTACT",
    "created_at": "2024-01-15T10:00:00.000Z",
    "client_id": "550e8400-e29b-41d4-a716-446655440000",
    "integration_token_id": null,
    "integration_provider": null,
    "integration_external_id": null
  },
  {
    "id": 5,
    "value": "high-priority",
    "variant": "red",
    "entity_type": "TICKET",
    "created_at": "2024-02-10T14:30:00.000Z",
    "client_id": "550e8400-e29b-41d4-a716-446655440000",
    "integration_token_id": null,
    "integration_provider": null,
    "integration_external_id": null
  },
  {
    "id": 12,
    "value": "interested-in-premium",
    "variant": "blue",
    "entity_type": "CONTACT",
    "created_at": "2024-03-05T09:15:00.000Z",
    "client_id": "550e8400-e29b-41d4-a716-446655440000",
    "integration_token_id": null,
    "integration_provider": null,
    "integration_external_id": null
  },
  {
    "id": 23,
    "value": "salesforce-lead",
    "variant": "green",
    "entity_type": "CONTACT",
    "created_at": "2024-03-20T11:00:00.000Z",
    "client_id": "550e8400-e29b-41d4-a716-446655440000",
    "integration_token_id": "660e8400-e29b-41d4-a716-446655440001",
    "integration_provider": "salesforce",
    "integration_external_id": "sf_tag_12345"
  }
]

Common Use Cases

const loadTagsForDropdown = async () => {
  const response = await fetch('https://api.vambe.ai/api/public/tags', {
    headers: {
      'x-api-key': 'your_api_key_here',
    },
  });

  const tags = await response.json();

  // Convert to dropdown options
  const tagOptions = tags.map((tag) => ({
    value: tag.id,
    label: tag.value,
    color: tag.variant,
    type: tag.entity_type,
  }));

  // Separate by type
  const contactTags = tagOptions.filter((t) => t.type === 'CONTACT');
  const ticketTags = tagOptions.filter((t) => t.type === 'TICKET');

  return { contactTags, ticketTags, allTags: tagOptions };
};

2. Get Tag ID by Name

const getTagIdByName = async (tagName) => {
  const response = await fetch('https://api.vambe.ai/api/public/tags', {
    headers: {
      'x-api-key': 'your_api_key_here',
    },
  });

  const tags = await response.json();

  const tag = tags.find((t) => t.value.toLowerCase() === tagName.toLowerCase());

  if (tag) {
    console.log(`Tag "${tagName}" has ID: ${tag.id}`);
    return tag.id;
  } else {
    console.log(`Tag "${tagName}" not found`);
    return null;
  }
};

// Usage
const vipTagId = await getTagIdByName('vip-customer');
// Use this ID with PATCH /api/public/contact/tags/{aiContactId}

3. Group Tags by Type

const getTagsByType = async () => {
  const response = await fetch('https://api.vambe.ai/api/public/tags', {
    headers: {
      'x-api-key': 'your_api_key_here',
    },
  });

  const tags = await response.json();

  const grouped = {
    contact: tags.filter((t) => t.entity_type === 'CONTACT'),
    ticket: tags.filter((t) => t.entity_type === 'TICKET'),
  };

  console.log(`Contact tags: ${grouped.contact.length}`);
  console.log(`Ticket tags: ${grouped.ticket.length}`);

  return grouped;
};

4. Get Tags by Color Variant

const getTagsByColor = async (variant) => {
  const response = await fetch('https://api.vambe.ai/api/public/tags', {
    headers: {
      'x-api-key': 'your_api_key_here',
    },
  });

  const tags = await response.json();

  const colorTags = tags.filter((t) => t.variant === variant);

  console.log(`Found ${colorTags.length} ${variant} tags`);

  return colorTags;
};

// Usage
const redTags = await getTagsByColor('red'); // High priority tags
const greenTags = await getTagsByColor('green'); // Success/positive tags

5. Build Tag Filter Interface

const buildTagFilterUI = async () => {
  const response = await fetch('https://api.vambe.ai/api/public/tags', {
    headers: {
      'x-api-key': 'your_api_key_here',
    },
  });

  const tags = await response.json();

  // Only show CONTACT tags for contact filtering
  const contactTags = tags.filter((t) => t.entity_type === 'CONTACT');

  return contactTags.map((tag) => ({
    id: tag.id,
    label: tag.value,
    color: tag.variant,
    onSelect: (isSelected) => {
      // Filter contacts by this tag
      if (isSelected) {
        console.log(`Filtering by tag: ${tag.value}`);
        // Call your contact filtering logic
      }
    },
  }));
};

6. Sync Tags to External System

const syncTagsToExternalSystem = async () => {
  const response = await fetch('https://api.vambe.ai/api/public/tags', {
    headers: {
      'x-api-key': 'your_api_key_here',
    },
  });

  const tags = await response.json();

  // Sync to external system
  for (const tag of tags) {
    await fetch('https://external-system.com/api/tags/sync', {
      method: 'POST',
      headers: {
        'Content-Type': 'application/json',
        Authorization: 'Bearer external_token',
      },
      body: JSON.stringify({
        external_id: tag.id,
        name: tag.value,
        type: tag.entity_type,
        color: tag.variant,
        source: 'vambe',
      }),
    });
  }

  console.log(`Synced ${tags.length} tags to external system`);
};

7. Cache Tags for Performance

// Cache tags since they don't change frequently
let tagsCache = null;
let lastFetch = null;
const CACHE_DURATION = 5 * 60 * 1000; // 5 minutes

const getCachedTags = async () => {
  const now = Date.now();

  if (tagsCache && lastFetch && now - lastFetch < CACHE_DURATION) {
    console.log('Returning cached tags');
    return tagsCache;
  }

  const response = await fetch('https://api.vambe.ai/api/public/tags', {
    headers: {
      'x-api-key': 'your_api_key_here',
    },
  });

  tagsCache = await response.json();
  lastFetch = now;

  console.log('Fetched and cached tags');
  return tagsCache;
};

Tag Entity Types

Entity Type	Description	Use With
`CONTACT`	Tags that apply to contacts permanently	Contact-level labeling
`TICKET`	Tags that apply to tickets/conversations only	Ticket categorization

Important: TICKET tags can only be assigned to contacts that have an active ticket.

Color Variants

Tags have color variants for visual organization in your UI:

Variant	Typical Use	Example Tags
`red`	Urgent, high priority, issues	”urgent”, “high-priority”
`amber`	Warning, attention needed	”needs-followup”, “pending”
`yellow`	Caution, review needed	”review-required”, “on-hold”
`green`	Success, completed, positive	”qualified”, “completed”
`blue`	Informational, categories	”lead”, “customer”
`purple`	Special categories	”vip”, “partner”
`gray`	Neutral, archived	”archived”, “inactive”

Integration Tags

Tags can be synced from external CRM systems. These have:

integration_token_id: The CRM integration token
integration_provider: CRM name (e.g., “salesforce”, “hubspot”, “pipedrive”)
integration_external_id: The tag ID in the external system

These allow bi-directional sync between Vambe and your CRM.

Error Responses

Status Code	Description
401	Unauthorized - Invalid or missing API key
500	Internal Server Error - Something went wrong

Important Notes

Tag IDs are Numeric: Unlike most other IDs in the API (UUIDs), tag IDs are integers
Organization Scoped: Returns only tags from your organization
Includes Integration Tags: Shows both manually created and CRM-synced tags
No Pagination: Returns all tags (typically not a large dataset)
Cache-Friendly: Tags don’t change frequently, safe to cache

Response Characteristics

All Tags: Returns all tags regardless of type
No Filtering: Currently no query parameters to filter tags
Alphabetical: Not sorted - consider sorting client-side if needed
Complete List: Includes both active and CRM-integrated tags

Using Tag IDs

After getting tag IDs from this endpoint, use them with: Update Contact Tags (Replace all):

PATCH /api/public/contact/tags/{aiContactId}
Body: { "tagsIds": [1, 5, 12] }

Create Tags by Channel (Additive):

POST /api/public/channels/{channelType}/{platformIdentifier}/tags
Body: { "tags": ["vip-customer", "interested-in-premium"] }

Complete Workflow Example

// Complete workflow: Get tags, find IDs, assign to contact
const assignTagsToContact = async (contactId, tagNames) => {
  // 1. Get all available tags
  const tagsResponse = await fetch('https://api.vambe.ai/api/public/tags', {
    headers: {
      'x-api-key': 'your_api_key_here',
    },
  });

  const allTags = await tagsResponse.json();

  // 2. Find tag IDs by name
  const tagIds = tagNames
    .map((name) => {
      const tag = allTags.find((t) => t.value === name);
      if (!tag) {
        console.warn(`Tag "${name}" not found`);
        return null;
      }
      return tag.id;
    })
    .filter((id) => id !== null);

  // 3. Assign tags to contact
  const assignResponse = await fetch(
    `https://api.vambe.ai/api/public/contact/tags/${contactId}`,
    {
      method: 'PATCH',
      headers: {
        'Content-Type': 'application/json',
        'x-api-key': 'your_api_key_here',
      },
      body: JSON.stringify({
        tagsIds: tagIds,
      }),
    },
  );

  const result = await assignResponse.json();
  console.log(`Assigned ${result.aiContactTagsLength} tags to contact`);

  return result;
};

// Usage
assignTagsToContact('contact-uuid', ['vip-customer', 'interested-in-premium']);

Tag Display Component Example

// Build a tag display component with colors
const TagDisplay = ({ tags }) => {
  const colorMap = {
    red: '#EF4444',
    amber: '#F59E0B',
    yellow: '#EAB308',
    green: '#10B981',
    blue: '#3B82F6',
    purple: '#A855F7',
    gray: '#6B7280',
  };

  return tags.map((tag) => (
    <span
      key={tag.id}
      style={{
        backgroundColor: colorMap[tag.variant],
        padding: '4px 8px',
        borderRadius: '4px',
        color: 'white',
        fontSize: '12px',
      }}
    >
      {tag.value}
    </span>
  ));
};

// Load and display
const loadAndDisplayTags = async () => {
  const response = await fetch('https://api.vambe.ai/api/public/tags', {
    headers: { 'x-api-key': 'your_api_key_here' },
  });

  const tags = await response.json();
  return <TagDisplay tags={tags} />;
};

Best Practices

// Tags don't change often - cache them
const TAGS_CACHE_KEY = 'vambe_tags';
const CACHE_DURATION = 10 * 60 * 1000; // 10 minutes

const getCachedTags = async () => {
  const cached = localStorage.getItem(TAGS_CACHE_KEY);

  if (cached) {
    const { tags, timestamp } = JSON.parse(cached);
    if (Date.now() - timestamp < CACHE_DURATION) {
      return tags;
    }
  }

  const response = await fetch('https://api.vambe.ai/api/public/tags', {
    headers: { 'x-api-key': 'your_api_key_here' },
  });

  const tags = await response.json();

  localStorage.setItem(
    TAGS_CACHE_KEY,
    JSON.stringify({ tags, timestamp: Date.now() }),
  );

  return tags;
};

2. Create Tag Lookup Map

const createTagLookup = async () => {
  const tags = await fetch('https://api.vambe.ai/api/public/tags', {
    headers: { 'x-api-key': 'your_api_key_here' },
  }).then((r) => r.json());

  // By ID
  const byId = tags.reduce((acc, tag) => {
    acc[tag.id] = tag;
    return acc;
  }, {});

  // By name
  const byName = tags.reduce((acc, tag) => {
    acc[tag.value] = tag;
    return acc;
  }, {});

  return { byId, byName };
};

// Usage
const { byId, byName } = await createTagLookup();
const vipTag = byName['vip-customer'];
console.log(`VIP tag ID: ${vipTag.id}`);

3. Filter Tags by Type for UI

const getTagsForContactForm = async () => {
  const response = await fetch('https://api.vambe.ai/api/public/tags', {
    headers: { 'x-api-key': 'your_api_key_here' },
  });

  const tags = await response.json();

  // Only show CONTACT tags in contact form (not TICKET tags)
  const contactTags = tags.filter((t) => t.entity_type === 'CONTACT');

  return contactTags.sort((a, b) => a.value.localeCompare(b.value));
};

PATCH /api/public/contact/tags/ - Update contact tags using tag IDs
POST /api/public/channels///tags - Create and assign tags by name
GET /api/public/contact//info - Get contact info including assigned tags

Performance Tips

Cache the Response: Tags change infrequently - cache for 5-10 minutes
Client-side Operations: Sort, filter, and search tags on the client side
Load Once: Fetch tags once when your app loads, reuse throughout session
Update on Change: Refresh cache when users create/edit tags in your UI

Notes

No Pagination: All tags are returned in a single response
Small Dataset: Most organizations have < 100 tags
Unique Names: Tag values must be unique per organization and entity type
Case Sensitive: Tag names are case-sensitive
ID Format: Tag IDs are integers (not UUIDs like other resources)

Headers

x-api-key

string

required

API key needed to authorize the request

Response

Tags retrieved successfully.

number

Example:

1

value

string

Example:

"vip-customer"

variant

string

Color variant for UI display

Example:

"amber"

entity_type

string

CONTACT or TICKET

Example:

"CONTACT"

created_at

string

Example:

"2024-01-15T10:00:00.000Z"

client_id

string

Example:

"550e8400-e29b-41d4-a716-446655440000"

Contact Management

Tags & Labels

Conversations

Tickets & Support

Team Management

Overview

Use Cases

Authentication

Response Structure

Example Request

Example Response

Common Use Cases

2. Get Tag ID by Name

3. Group Tags by Type

4. Get Tags by Color Variant

5. Build Tag Filter Interface

6. Sync Tags to External System

7. Cache Tags for Performance

Tag Entity Types

Color Variants

Integration Tags

Error Responses

Important Notes

Response Characteristics

Using Tag IDs

Complete Workflow Example

Tag Display Component Example

Best Practices

2. Create Tag Lookup Map

3. Filter Tags by Type for UI

Performance Tips

Notes

Headers

Response

Contact Management

Tags & Labels

Conversations

Tickets & Support

Team Management

​Overview

​Use Cases

​Authentication

​Response Structure

​Example Request

​Example Response

​Common Use Cases

​1. Build Tag Selection Dropdown

​2. Get Tag ID by Name

​3. Group Tags by Type

​4. Get Tags by Color Variant

​5. Build Tag Filter Interface

​6. Sync Tags to External System

​7. Cache Tags for Performance

​Tag Entity Types

​Color Variants

​Integration Tags

​Error Responses

​Important Notes

​Response Characteristics

​Using Tag IDs

​Complete Workflow Example

​Tag Display Component Example

​Best Practices

​1. Cache Tag List

​2. Create Tag Lookup Map

​3. Filter Tags by Type for UI

​Related Endpoints

​Performance Tips

​Notes

Headers

Response

Overview

Use Cases

Authentication

Response Structure

Example Request

Example Response

Common Use Cases

1. Build Tag Selection Dropdown

2. Get Tag ID by Name

3. Group Tags by Type

4. Get Tags by Color Variant

5. Build Tag Filter Interface

6. Sync Tags to External System

7. Cache Tags for Performance

Tag Entity Types

Color Variants

Integration Tags

Error Responses

Important Notes

Response Characteristics

Using Tag IDs

Complete Workflow Example

Tag Display Component Example

Best Practices

1. Cache Tag List

2. Create Tag Lookup Map

3. Filter Tags by Type for UI

Related Endpoints

Performance Tips

Notes