Search contacts by phone or email

Overview

Search for contacts using their phone number or email address. This endpoint performs fuzzy matching across all communication channels, making it easy to find contacts even with partial information. Perfect for implementing search functionality, verifying contact existence, or looking up customer information before taking action.

Use Cases

Contact Lookup: Find a contact before creating a ticket or sending a message
Duplicate Detection: Check if a contact already exists before importing
Search Interface: Power search bars in your CRM or dashboard
Customer Verification: Verify customer identity during support interactions
Data Enrichment: Find existing contact data to enrich external records
Phone Validation: Check if a phone number is already in your system

Authentication

This endpoint requires authentication using an API key. Include your API key in the request header:

x-api-key: your_api_key_here

Query Parameters

phone

string

Phone number to search (partial match supported). Numbers are automatically sanitized.Examples: "+56912345678", "56912345678", "12345678"

string

Email address to search (partial match supported, case-insensitive).Examples: "john@example.com", "@example.com", "john"

At least one parameter required: You must provide either phone or email (or both).

Response Structure

Returns an array of matching contact objects (maximum 50 results):

Field	Type	Description
`id`	string (UUID)	Unique identifier for the contact
`name`	string	Contact’s full name
`phone`	string \| null	Contact’s phone number
`email`	string \| null	Contact’s email address
`platform`	string	Communication channel (whatsapp, instagram, etc.)
`last_message_at`	string (ISO)	Timestamp of the last message sent/received
`chat_status`	string	Current chat status (UNATTENDED, ATTENDED, etc.)
`created_at`	string (ISO)	Contact creation timestamp
`client_id`	string (UUID)	Your organization ID
`ai_customer_id`	string (UUID)	Associated customer profile ID
`default_stage_id`	string (UUID)	Current pipeline stage
`blocked`	boolean	Whether the contact is blocked
`is_chat_read`	boolean	Whether the chat has been read by an agent

Example Requests

Search by Phone Number

curl --request GET \
  'https://api.vambe.ai/api/public/contacts/search?phone=%2B56912345678' \
  --header 'x-api-key: your_api_key_here'

Search by Email

curl --request GET \
  'https://api.vambe.ai/api/public/contacts/search?email=john%40example.com' \
  --header 'x-api-key: your_api_key_here'

Search by Both

curl --request GET \
  'https://api.vambe.ai/api/public/contacts/search?phone=%2B56912345678&email=john%40example.com' \
  --header 'x-api-key: your_api_key_here'

Example Response

[
  {
    "id": "df980fc8-b6db-4820-bf22-2969482d106d",
    "name": "John Doe",
    "phone": "+56912345678",
    "email": "john.doe@example.com",
    "platform": "whatsapp",
    "last_message_at": "2024-09-30T14:25:33.000Z",
    "chat_status": "ATTENDED",
    "created_at": "2024-01-15T10:00:00.000Z",
    "client_id": "550e8400-e29b-41d4-a716-446655440000",
    "ai_customer_id": "660e8400-e29b-41d4-a716-446655440001",
    "default_stage_id": "770e8400-e29b-41d4-a716-446655440002",
    "blocked": false,
    "is_chat_read": true
  }
]

Common Use Cases

1. Check if Contact Exists Before Creating

const checkContactExists = async (phone) => {
  const response = await fetch(
    `https://api.vambe.ai/api/public/contacts/search?phone=${encodeURIComponent(phone)}`,
    {
      headers: {
        'x-api-key': 'your_api_key_here',
      },
    },
  );

  const contacts = await response.json();

  if (contacts.length > 0) {
    console.log('Contact already exists:', contacts[0]);
    return contacts[0];
  } else {
    console.log('Contact not found - can create new');
    return null;
  }
};

2. Search Bar Implementation

const searchContacts = async (searchTerm) => {
  // Detect if search term is email or phone
  const isEmail = searchTerm.includes('@');
  const queryParam = isEmail
    ? `email=${encodeURIComponent(searchTerm)}`
    : `phone=${encodeURIComponent(searchTerm)}`;

  const response = await fetch(
    `https://api.vambe.ai/api/public/contacts/search?${queryParam}`,
    {
      headers: {
        'x-api-key': 'your_api_key_here',
      },
    },
  );

  const results = await response.json();
  console.log(`Found ${results.length} matching contacts`);

  return results;
};

3. Verify Customer Before Action

const verifyAndSendMessage = async (customerPhone) => {
  // First, search for the contact
  const searchResponse = await fetch(
    `https://api.vambe.ai/api/public/contacts/search?phone=${encodeURIComponent(customerPhone)}`,
    {
      headers: {
        'x-api-key': 'your_api_key_here',
      },
    },
  );

  const contacts = await searchResponse.json();

  if (contacts.length === 0) {
    throw new Error('Contact not found. Please create contact first.');
  }

  const contact = contacts[0];

  // Verify not blocked
  if (contact.blocked) {
    throw new Error('Contact is blocked. Cannot send message.');
  }

  console.log(`Found contact: ${contact.name} (${contact.id})`);

  // Now safe to send message or perform action
  return contact;
};

4. Find All Contacts from Same Domain

const findContactsByDomain = async (domain) => {
  const response = await fetch(
    `https://api.vambe.ai/api/public/contacts/search?email=${encodeURIComponent(`@${domain}`)}`,
    {
      headers: {
        'x-api-key': 'your_api_key_here',
      },
    },
  );

  const contacts = await response.json();

  console.log(`Found ${contacts.length} contacts from ${domain}`);

  return contacts;
};

// Usage
findContactsByDomain('example.com'); // Finds all @example.com contacts

5. Deduplicate Before Import

const importWithDedupe = async (customersToImport) => {
  const results = { created: 0, skipped: 0, updated: 0 };

  for (const customer of customersToImport) {
    // Check if exists
    const searchResponse = await fetch(
      `https://api.vambe.ai/api/public/contacts/search?phone=${encodeURIComponent(customer.phone)}`,
      {
        headers: {
          'x-api-key': 'your_api_key_here',
        },
      },
    );

    const existing = await searchResponse.json();

    if (existing.length > 0) {
      console.log(`Skipping ${customer.phone} - already exists`);
      results.skipped++;
    } else {
      // Create new contact
      await createContact(customer);
      results.created++;
    }
  }

  console.log('Import results:', results);
  return results;
};

6. Multi-criteria Search

const searchByPhoneOrEmail = async (phone, email) => {
  const params = new URLSearchParams();

  if (phone) params.append('phone', phone);
  if (email) params.append('email', email);

  const response = await fetch(
    `https://api.vambe.ai/api/public/contacts/search?${params.toString()}`,
    {
      headers: {
        'x-api-key': 'your_api_key_here',
      },
    },
  );

  const contacts = await response.json();

  // Contacts matching either phone OR email
  console.log(`Found ${contacts.length} contacts`);

  return contacts;
};

Search Behavior

Phone Number Matching

Automatic Sanitization: Non-numeric characters are removed (+, -, spaces, etc.)
Partial Match: Finds contacts where phone contains the search term
Flexible Format: Works with or without country code

Examples:

Search "12345678" finds "+56912345678"
Search "+569" finds all numbers with that prefix
Search "56912345" finds "+56912345678"

Email Matching

Case Insensitive: "JOHN@EXAMPLE.COM" matches "john@example.com"
Partial Match: Finds contacts where email contains the search term
Domain Search: Search "@company.com" finds all contacts from that domain

Examples:

Search "john@example.com" finds exact match
Search "@example.com" finds all contacts from that domain
Search "john" finds "john.doe@anywhere.com", "johnny@test.com", etc.

Combined Search

When both phone and email are provided, returns contacts matching either criteria (OR logic):

phone="+56912345678" AND email="john@example.com"
→ Returns contacts with THAT phone OR THAT email

Result Limit

Maximum 50 results: The endpoint returns up to 50 matching contacts
Ordered by recent activity: Results sorted by last_message_at descending
Refine search: If you get 50 results, narrow your search criteria

Error Responses

Status Code	Description
400	Bad Request - Neither phone nor email provided
401	Unauthorized - Invalid or missing API key
500	Internal Server Error - Something went wrong

Important Notes

At Least One Required: Must provide phone, email, or both
Partial Matching: Both phone and email support partial/fuzzy matching
Cross-Channel: Searches across ALL channels (WhatsApp, Instagram, SMS, etc.)
Case Insensitive: Email search is case-insensitive
URL Encoding: Remember to URL-encode parameters (especially + in phone numbers and @ in emails)
50 Result Limit: Only first 50 matches returned

URL Encoding

When using phone numbers with + or emails with @, make sure to URL-encode:

Character	URL Encoded	Example
`+`	`%2B`	`+56912345678` → `%2B56912345678`
`@`	`%40`	`john@example.com` → `john%40example.com`
Space	`%20`	`john doe` → `john%20doe`

Most HTTP libraries handle this automatically with encodeURIComponent().

GET /api/public/contact//info - Get detailed contact info by ID
POST /api/public/customer/upsert/info - Create or update contact
GET /api/public/contacts?days= - Get contacts by activity

Best Practices

1. Normalize Input Before Search

const normalizePhone = (phone) => {
  return phone.replace(/[^\d+]/g, '');
};

const normalizeEmail = (email) => {
  return email.trim().toLowerCase();
};

const searchContact = async (phone, email) => {
  const params = new URLSearchParams();

  if (phone) {
    params.append('phone', normalizePhone(phone));
  }

  if (email) {
    params.append('email', normalizeEmail(email));
  }

  return await fetch(
    `https://api.vambe.ai/api/public/contacts/search?${params}`,
    {
      headers: { 'x-api-key': 'your_api_key_here' },
    },
  ).then((r) => r.json());
};

2. Handle Multiple Results

const findExactMatch = async (phone, email) => {
  const results = await searchContact(phone, email);

  if (results.length === 0) {
    return null;
  }

  if (results.length === 1) {
    return results[0];
  }

  // Multiple matches - find exact match
  const exactMatch = results.find(
    (c) => c.phone === phone && c.email === email,
  );

  return exactMatch || results[0]; // Return exact or first result
};

3. Search with Fallback

const findContactWithFallback = async (phone, email) => {
  // Try phone first
  if (phone) {
    const byPhone = await fetch(
      `https://api.vambe.ai/api/public/contacts/search?phone=${encodeURIComponent(phone)}`,
      {
        headers: { 'x-api-key': 'your_api_key_here' },
      },
    ).then((r) => r.json());

    if (byPhone.length > 0) {
      console.log('Found by phone');
      return byPhone[0];
    }
  }

  // Fallback to email
  if (email) {
    const byEmail = await fetch(
      `https://api.vambe.ai/api/public/contacts/search?email=${encodeURIComponent(email)}`,
      {
        headers: { 'x-api-key': 'your_api_key_here' },
      },
    ).then((r) => r.json());

    if (byEmail.length > 0) {
      console.log('Found by email');
      return byEmail[0];
    }
  }

  console.log('Contact not found');
  return null;
};

Performance Tips

Be Specific: More specific searches return faster results
Exact Match: Use full phone/email when possible
Avoid Wildcards: Searching "@" alone will match too many results
Cache Results: Cache frequent searches to reduce API calls

Notes

Fuzzy Matching: Uses ILIKE for flexible matching
No Wildcards Needed: Partial matching built-in
Ordered Results: Most recent activity first
All Channels: Returns contacts from any platform

Headers

x-api-key

string

required

API key needed to authorize the request

Query Parameters

phone

string

Phone number to search (partial match supported)

Example:

"+56912345678"

string<email>

Email address to search (partial match supported)

Example:

"john@example.com"

Response

Contacts found successfully.

string

Example:

"df980fc8-b6db-4820-bf22-2969482d106d"

name

string

Example:

"John Doe"

phone

string

Example:

"+56912345678"

string

Example:

"john@example.com"

platform

string

Example:

"whatsapp"

last_message_at

string

Example:

"2024-09-30T10:00:00.000Z"

chat_status

string

Example:

"ATTENDED"

created_at

string

Example:

"2024-01-15T10:00:00.000Z"

Contact Management

Tags & Labels

Conversations & Messages

Tickets & Support

Team Management

Deprecated

​Overview

​Use Cases

​Authentication

​Query Parameters

​Response Structure

​Example Requests

​Search by Phone Number

​Search by Email

​Search by Both

​Example Response

​Common Use Cases

​1. Check if Contact Exists Before Creating

​2. Search Bar Implementation

​3. Verify Customer Before Action

​4. Find All Contacts from Same Domain

​5. Deduplicate Before Import

​6. Multi-criteria Search

​Search Behavior

​Phone Number Matching

​Email Matching

​Combined Search

​Result Limit

​Error Responses

​Important Notes

​URL Encoding

​Related Endpoints

​Best Practices

​1. Normalize Input Before Search

​2. Handle Multiple Results

​3. Search with Fallback

​Performance Tips

​Notes

Headers

Query Parameters

Response

Overview

Use Cases

Authentication

Query Parameters

Response Structure

Example Requests

Search by Phone Number

Search by Email

Search by Both

Example Response

Common Use Cases

1. Check if Contact Exists Before Creating

2. Search Bar Implementation

3. Verify Customer Before Action

4. Find All Contacts from Same Domain

5. Deduplicate Before Import

6. Multi-criteria Search

Search Behavior

Phone Number Matching

Email Matching

Combined Search

Result Limit

Error Responses

Important Notes

URL Encoding

Related Endpoints

Best Practices

1. Normalize Input Before Search

2. Handle Multiple Results

3. Search with Fallback

Performance Tips

Notes