Get contacts by status

x-api-key: your_api_key_here

curl --request GET \
  'https://api.vambe.me/api/public/analytics/contacts/by-status?page=1&status=unattended' \
  --header 'x-api-key: your_api_key_here'

curl --request GET \
  'https://api.vambe.me/api/public/analytics/contacts/by-status?page=1&status=unattended&pipelineId=3705a021-9b5f-4a3b-b6fc-27468910ffb2' \
  --header 'x-api-key: your_api_key_here'

{
  "data": [
    {
      "id": "df980fc8-b6db-4820-bf22-2969482d106d",
      "name": "Maria Rodriguez",
      "created_at": "2024-09-30T10:00:00.000Z",
      "platform": "whatsapp",
      "chat_status": "unattended",
      "waiting_time": 3600,
      "active_ticket_v2": {
        "id": "ticket-123",
        "status": "OPEN",
        "current_stage": {
          "id": "stage-456",
          "name": "Initial Contact"
        }
      },
      "assigned_agents": []
    },
    {
      "id": "880e8400-e29b-41d4-a716-446655440003",
      "name": "Carlos Silva",
      "created_at": "2024-09-30T11:30:00.000Z",
      "platform": "instagram",
      "chat_status": "unattended",
      "waiting_time": 1800,
      "active_ticket_v2": {
        "id": "ticket-789",
        "status": "OPEN",
        "current_stage": {
          "id": "stage-456",
          "name": "Initial Contact"
        }
      },
      "assigned_agents": []
    }
  ],
  "total": 15
}

const displayPriorityQueue = async (status = 'unattended') => {
  const response = await fetch(
    `https://api.vambe.me/api/public/analytics/contacts/by-status?page=1&status=${status}`,
    {
      headers: {
        'x-api-key': 'your_api_key_here',
      },
    },
  );

  const { data } = await response.json();

  console.log(`🔴 Contacts Waiting for Response (${status}):\n`);

  data.forEach((contact, index) => {
    const waitMinutes = Math.floor(contact.waiting_time / 60);
    const urgency =
      waitMinutes > 60
        ? '🔴 URGENT'
        : waitMinutes > 30
          ? '🟡 HIGH'
          : '🟢 NORMAL';

    console.log(`${index + 1}. ${contact.name}`);
    console.log(`   Waiting: ${waitMinutes} minutes ${urgency}`);
    console.log(`   Platform: ${contact.platform}`);
    console.log(
      `   Stage: ${contact.active_ticket_v2?.current_stage?.name || 'N/A'}\n`,
    );
  });

  return data;
};

const checkSLAViolations = async (slaMinutes = 30) => {
  const response = await fetch(
    'https://api.vambe.me/api/public/analytics/contacts/by-status?page=1&status=unattended',
    {
      headers: {
        'x-api-key': 'your_api_key_here',
      },
    },
  );

  const { data } = await response.json();

  const violations = data.filter(
    (contact) => contact.waiting_time / 60 > slaMinutes,
  );

  if (violations.length > 0) {
    console.warn(
      `⚠️ SLA VIOLATION: ${violations.length} contacts waiting > ${slaMinutes} minutes`,
    );

    violations.forEach((contact) => {
      const waitMinutes = Math.floor(contact.waiting_time / 60);
      console.warn(
        `- ${contact.name}: ${waitMinutes}m (${waitMinutes - slaMinutes}m over SLA)`,
      );
    });
  } else {
    console.log('✅ All contacts within SLA');
  }

  return violations;
};

const autoAssignLongWaiting = async (thresholdMinutes = 15) => {
  const response = await fetch(
    'https://api.vambe.me/api/public/analytics/contacts/by-status?page=1&status=unattended',
    {
      headers: {
        'x-api-key': 'your_api_key_here',
      },
    },
  );

  const { data } = await response.json();

  // Find contacts waiting longer than threshold
  const longWaiting = data.filter(
    (contact) => contact.waiting_time / 60 > thresholdMinutes,
  );

  console.log(
    `Found ${longWaiting.length} contacts waiting > ${thresholdMinutes}m`,
  );

  // Auto-assign to available team member
  for (const contact of longWaiting) {
    // Get available team member
    const teamMember = await findAvailableTeamMember();

    // Assign contact
    await fetch(
      `https://api.vambe.me/api/public/contact/${contact.id}/assign-team-member/${teamMember.id}`,
      {
        method: 'POST',
        headers: {
          'x-api-key': 'your_api_key_here',
        },
      },
    );

    console.log(`Assigned ${contact.name} to ${teamMember.name}`);
  }

  return longWaiting;
};

const getStatusDashboard = async () => {
  const statuses = ['unattended', 'attended', 'ai-attended', 'ai-away'];
  const dashboard = {};

  for (const status of statuses) {
    const response = await fetch(
      `https://api.vambe.me/api/public/analytics/contacts/by-status?page=1&status=${status}`,
      {
        headers: {
          'x-api-key': 'your_api_key_here',
        },
      },
    );

    const { data, total } = await response.json();

    dashboard[status] = {
      count: total,
      averageWaitTime:
        data.reduce((sum, c) => sum + c.waiting_time, 0) / data.length / 60,
      longestWait: Math.max(...data.map((c) => c.waiting_time)) / 60,
    };
  }

  console.log('📊 Status Dashboard:', dashboard);
  return dashboard;
};

waiting_time = (current_time - last_inbound_message_time) in seconds

const waitMinutes = Math.floor(contact.waiting_time / 60);