Get response-time statistics

Headers

x-api-key

string

required

API key

Query Parameters

agentIds

string[]

Array of agent IDs to filter

Example:

["agent-id-1", "agent-id-2"]

startDate

string

Start date (ISO 8601). Defaults to today-7d 00:00.

Example:

"2025-05-27"

endDate

string

End date (ISO 8601). Defaults to today 23:59.

Example:

"2025-06-03"

pipelineId

string

Optional pipeline ID to filter by specific pipeline

Example:

"pipeline-id-1"

stageIds

string[]

Optional array of stage IDs to filter by specific stages

Example:

["stage-id-1", "stage-id-2"]

hideArchived

boolean

Optional boolean to filter by archived conversations

Example:

true

hideUnassigned

boolean

Optional boolean to filter by unassigned conversations

Example:

true

Response

200 - application/json

medianWaitingTime

number

Example:

12

p90WaitingTime

number

Example:

55

averageWaitingTime

number

Example:

18