Skip to main content
POST
/
api
/
public
/
ticket
/
metadata
Update metadata of an active ticket
curl --request POST \
  --url https://api.vambe.me/api/public/ticket/metadata \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <x-api-key>' \
  --data '
{
  "metadata": {
    "order_id": "ORD-12345",
    "priority": "high"
  }
}
'

​
Overview

Update metadata fields for an active ticket. You can identify the target ticket using one of these fields:
  • ticket_id
  • ai_contact_id (uses the contact’s active ticket)
  • contact_number (finds contact and uses active ticket)
This is useful when your integration does not store ticket IDs but does have the contact phone or AI contact ID.

​
Authentication

Include your API key in the request headers: 
x-api-key: your_api_key_here

​
Request Body

Send one identifier plus metadata: 
{
  "contact_number": "+56912345678",
  "metadata": {
    "order_id": "ORD-12345",
    "priority": "high",
    "refund_reason": "damaged_product"
  }
}

​
Example Request

curl --request POST \
  'https://api.vambe.ai/api/public/ticket/metadata' \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: your_api_key_here' \
  --data-raw '{
    "ai_contact_id": "df980fc8-b6db-4820-bf22-2969482d106d",
    "metadata": {
      "order_id": "ORD-12345",
      "priority": "high"
    }
  }'

​
Example Response

{
  "status": "ok"
}

Headers

​
x-api-key
string
required

API key needed to authorize the request

Body

application/json
​
metadata
object
required
​
ticket_id
string<uuid>
​
ai_contact_id
string<uuid>
​
contact_number
string

Response

Ticket metadata updated successfully