POST
/
api
/
public
/
whatsapp
/
message
/
note
/
send
Send a note message
curl --request POST \
  --url https://api.vambe.me/api/public/whatsapp/message/note/send \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <x-api-key>' \
  --data '{
  "meta_data": {},
  "to_phone": "<string>",
  "from_phone": "<string>",
  "note": "<string>"
}'
🚨 DEPRECATED ENDPOINT - DO NOT USE FOR NEW INTEGRATIONSThis endpoint is deprecated and will be removed in 12 months. Please migrate to the recommended alternatives below immediately.

​
Deprecation Notice

This endpoint is no longer recommended for use and will be phased out. Instead, please use one of the following modern alternatives: Create or update customers with intelligent AI-powered data processing: 
POST /api/public/customer/upsert/info
View Documentation Why use this: Automatically structures unstructured data, handles upserts, and processes metadata with AI.

​
2. For WhatsApp API - Create Ticket Without Message

Use the ticket creation endpoint which provides better tracking and metadata support: 
POST /api/public/ticket/open/whatsapp/{phoneId}
Note: Documentation for this endpoint coming soon. Use the web-whatsapp version below or the upsert customer endpoint above.

​
3. For WhatsApp Web (QR) - Create Ticket Without Message

For WhatsApp Web connections: 
POST /api/public/ticket/open/web-whatsapp/{phoneId}
View Documentation Simply omit the message field in the request body to create a contact/ticket without sending a message.

​
Migration Example

Old (Deprecated): 
// Don't use this anymore
await fetch('https://api.vambe.ai/api/public/whatsapp/message/note/send', {
  method: 'POST',
  headers: {
    'Content-Type': 'application/json',
    'x-api-key': 'your_api_key_here',
  },
  body: JSON.stringify({
    to_phone: '+56912345678',
    from_phone: 'your_phone_id',
    note: 'Internal note about this contact',
    contact_name: 'John Doe',
    meta_data: { source: 'website' },
    stage_id: 'stage-uuid',
  }),
});
New (Recommended - Best Option): 
// Use the AI-powered upsert endpoint
await fetch('https://api.vambe.ai/api/public/customer/upsert/info', {
  method: 'POST',
  headers: {
    'Content-Type': 'application/json',
    'x-api-key': 'your_api_key_here',
  },
  body: JSON.stringify({
    channel_phone_number: 'your_phone_id',
    channel: 'whatsapp',
    contact_phone_number: '+56912345678',
    contact_name: 'John Doe',
    contact_email: 'john@example.com',
    stageId: 'stage-uuid',
    meta_data: {
      source: 'website',
      internal_note: 'Internal note about this contact',
      // AI automatically processes and structures any data you add here
    },
  }),
});
Alternative - Create Ticket: 
// Or use ticket creation if you need ticket tracking
await fetch(
  'https://api.vambe.ai/api/public/ticket/open/web-whatsapp/your_phone_id',
  {
    method: 'POST',
    headers: {
      'Content-Type': 'application/json',
      'x-api-key': 'your_api_key_here',
    },
    body: JSON.stringify({
      to_phone_number: '+56912345678',
      stage_id: 'stage-uuid',
      contact_name: 'John Doe',
      contact_metadata: {
        source: 'website',
      },
      ticket_metadata: {
        internal_note: 'Internal note about this contact',
      },
      // No message field = no message sent to end user
    }),
  },
);

​
Why Migrate?

The new endpoints provide significant improvements:

​
Upsert Customer Endpoint Benefits:

  • ✅ AI-Powered Processing: Automatically structures unstructured data
  • ✅ Smart Upsert: Creates or updates based on phone number
  • ✅ Flexible Data: Send any metadata structure, AI figures it out
  • ✅ All-in-One: Contact creation + metadata + stage + agent assignment
  • ✅ No Message Sent: Creates contact without bothering the user

​
Ticket Creation Endpoint Benefits:

  • ✅ Better Structure: Clear separation between contact and ticket metadata
  • ✅ Enhanced Features: Support for integration data, custom fields
  • ✅ Improved Tracking: Built-in ticket management and history
  • ✅ Consistent API: Follows modern API design patterns

​
General Benefits:

  • ✅ Active Support: Actively maintained with new features
  • ✅ Better Documentation: Comprehensive guides and examples
  • ✅ Future-Proof: Won’t be deprecated

​
Additional Resources

For updating contact information and metadata after creation, use: Update Contact Metadata: 
POST /api/public/contact/{aiContactId}/update-metadata
View Documentation This endpoint allows you to add or update any custom fields for a contact using AI-powered data processing.

​
Migration Timeline

  • Now: Endpoint marked as deprecated
  • 6 months: Warning messages added to API responses
  • 12 months: Endpoint will be removed
Please migrate to the new ticket creation endpoints as soon as possible to avoid service disruption.

​
Support

If you need help migrating your integration, please:
  1. Review the new ticket creation documentation
  2. Contact our support team for migration assistance
  3. Join our developer community for guidance
⚠️ ACTION REQUIREDUpdate your integrations to use the new endpoints before this endpoint is removed in 12 months. Failure to migrate will result in service disruption.

Headers

​
x-api-key
string
required

API key needed to authorize the request

Body

application/json

The payload to send with the template message

​
meta_data
object
required
​
to_phone
string
required
​
from_phone
string
required
​
note
string
required
​
contact_name
string
​
stage_id
string
​
agent_id
string

Response

Message sent successfully.