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GET
Get response-time statistics

Headers

x-api-key
string
required

API key

Query Parameters

agentIds
string[]

Array of agent IDs to filter

Example:
startDate
string

Start date (ISO 8601). Defaults to today-7d 00:00.

Example:

"2025-05-27"

endDate
string

End date (ISO 8601). Defaults to today 23:59.

Example:

"2025-06-03"

pipelineId
string

Optional pipeline ID to filter by specific pipeline

Example:

"pipeline-id-1"

stageIds
string[]

Optional array of stage IDs to filter by specific stages

Example:
hideArchived
boolean

Optional boolean to filter by archived conversations

Example:

true

hideUnassigned
boolean

Optional boolean to filter by unassigned conversations

Example:

true

Response

200 - application/json
medianWaitingTime
number
Example:

12

p90WaitingTime
number
Example:

55

averageWaitingTime
number
Example:

18