Overview

---

### 🔹 Path Parameters

| Name      | Type   | Required | Description                                    |
| --------- | ------ | -------- | ---------------------------------------------- |
| `phoneId` | string | ✅       | The phone ID used to send the WhatsApp message |

---

### 🔹 Body Parameters

| Field              | Type   | Required | Description                                    |
| ------------------ | ------ | -------- | ---------------------------------------------- |
| `contact_name`     | string | ❌       | Name of the contact                            |
| `to_phone_number`  | string | ✅       | WhatsApp number of the recipient               |
| `contact_metadata` | object | ❌       | Optional extra info about the contact          |
| `ticket_metadata`  | object | ❌       | Optional structured data about the ticket      |
| `email`            | string | ❌       | Email address linked to the ticket             |
| `message`          | object | ❌       | Initial message content                        |
| `stage_id`         | string | ✅       | UUID of the pipeline stage where ticket starts |

---

### 🔹 Example Request

<CodeGroup>
  ```bash bash
  curl --request POST \
    'https://iris-backend-production.up.railway.app/api/public/ticket/open/web-whatsapp/phone_123' \
    --header 'Content-Type: application/json' \
    --data-raw '{

      }
    '